Cancellation & refund policy

Prompts can be read and copied the moment a payment goes through, so we can't take them back. For that reason all payments are final and non-refundable. This covers memberships (pay once and every auto-renewal charge), single designs, and payments made with a coupon.

Results depend on the AI tool you use, so they can differ from our example images. That isn't a reason for a refund — free designs are a good way to try PromptLoom first.

If a payment fails but money left your account, your bank or Razorpay sends it back automatically, usually within 5–7 working days. That's the payment being reversed, not a refund from us.

If your membership renews automatically, turn it off anytime in Settings → Membership. You won't be charged again and you keep access until the end of the period you've paid for. Charges already made aren't refunded. Pay-once memberships never renew, so there's nothing to cancel.

Everything on PromptLoom is digital and delivered instantly on the website after payment — there's no shipping. If something you paid for isn't showing, refresh the page, then contact us with your receipt number and we'll get your access working.